eConsult - Monday to Friday at present. At all other times, please call 111.
For managing childhood illness, please visit
New Self Care Site for Parents Dealing with Childhood Illnesses 0-18
The site aims to empower parents, carers and young people with knowledge and easily accessible help at their fingertips.
- Clear traffic light system for illness advice so you feel confident with the decision you make and what you can do at home.
- Help with day-to-day queries such as pregnancy, feeding, sleep and development.
- Current topics from COVID to mental health and emotional well-being.
- Brings together national resources and local services available in Berkshire, Bucks, Hampshire and Surrey.
SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.
Online consultations -for advice after you have tried all self-care options.
Telephone Consultations and On-The-Day Triage -
Our team are trained to navigate you to the most appropriate service in our multi-disciplinary team.
To book you in to the best service to meet your needs, they will ask you to provide the main reason for your call so please work with them on this.
If the problem is very personal, you can just state this.
There is always a high demand for same-day appointments. To accommodate this, we operate on-the day clinical triage. You will need to call from 8am onwards to book a triage call with a clinician the same day. The clinicians will work with you to resolve your problem in one of many ways, for example, with telephone advice for home management, a suggestion of an appropriate over-the-counter preparation; with a prescription sent electronically directly to a pharmacy of your choice (or dispensed on-site to eligible patients); with a same-day face-to-face appointment with the doctor, paramedic on-site or Orthopaedic specialist on-site; with a paramedic home visit; with a routine appointment with a GP or nurse at a later date for review; and so on.
If you would like to make a routine telephone call with your GP, you can either book this over the phone with reception, or make use of an online consultation.
The online booking service offers appointments for the MSK Orthopaedic Specialist service, cervical smears and seasonal flu clinic bookings when available. There is no direct online booking for GP consultations at present but this is kept under review.
Please note: If you book a telephone consultation and then come to the surgery instead, the clinician will not be able to see you in that timeslot.