We understand that with the announcement of a new lockdown there are going to be many patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here:
We believe further information will be forthcoming this week, and we understand the Government will be writing to very vulnerable patients. The GPs at the surgery have no additional information above and beyond this. Please read the government guidance around sick notes and other letters for such circumstances – this is not something that should be required from the GP in these cases.
For people concerned about children attending educational settings, especially if a household has extremely vulnerable members, we understand and sympathise with these concerns, but decisions as to children attending school are not ours to make. In these circumstances we would suggest a discussion between those involved and the school to decide on the best course of action would be sensible.
The dispensary allows collections between 9-1pm and 2-6pm. Please press the intercom button. We are allowing one person in at a time.
Please wear a suitable face covering if coming to surgery. Protect yourself, protect us.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Important information for patients about all appointments -
Crondall New Surgery are taking actions to protect our patients, our staff and our community from Coronavirus transmission by introducing a telephone triage system for all appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance. We are working 'behind the scenes' to make changes such as installing an intercom system, screening at the dispensary, reconfiguring our doorways, rooms and workstations to allow us to distance inside the building.
DOCTORS APPOINTMENTS: All appointments will initially be on the telephone. If you have a GP appointment booked, do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery and given an appointment for review but you need to wait outside or in your car until you are called in.
NURSES APPOINTMENTS: We are doing more of the routine nursing procedures now, but we may do simple procedures outside, in the car or under the gazebo where possible. Some annual reviews will now be done completely via telephone call.
STILL UNABLE TO DO: Spirometry, Ear syringing, Travel vaccinations, and some Minor ops,
FLU CLINICS 2020 - We have started our Flu clinics. We are inviting eligible patients to book in via text messge or telephone call.
Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
What to do if you have coronavirus symptoms
Continue to stay at home if you have either:
New continuous cough OR fever OR loss of/ change in smell or taste.
- this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste and apply for a test kit online or at a testing station. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 10 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.
To protect others, do not go to places like a GP surgery, pharmacy or hospital.
We thank you for your co-operation and understanding. As you are aware, the situation is changing frequently, and we will keep you updated via our website and text messaging service.
You can eConsult with a GP at your own convenience. Fill in an online form to prompt them of your condition. The GP will respond within the next working day,
visit crondallnewsurgery.webgp.com or click in the image below.
Welcome to our friendly, dispensing practice. We are a practice team of five doctors, two practice nurses, a healthcare assistant and our own in-house phlebotomists. We also have a visiting team of community health care professionals including midwives, musculoskeletal practitioners, paramedics who assist with home visits, a social prescriber, a wellbeing coac,h and we also run a monthly clinic for carers in need of advice and support.
All patients are allocated a named General Practitioner. If you wish to find out who yours is please ask at reception, or alternatively you can ask at your next consultation.
Patients can book telephone appointments and cervical smears online, and request their repeat prescriptions online or via the NHS app on your mobile.
For direct GP advice by the next working day, use crondallnewsurgery.webgp.com. eConsult, as below.
The practice team aims to maintain the highest standards of care for our patients.
We incorporate the traditional values of family medicine whilst embracing modern ideas for the benefit of the patient.
These include services such as our online eConsult service and our text messaging systems for communicating key information to patients.
Today The partnership is currently Dr Mark Tyrrell, Dr Oliver Sweeney, and Dr Elizabeth Walker.
We are situated on the edge of the picturesque and beautiful village of Crondall and look after patients in Crondall, Ewshot, Church Crookham, Fleet and surrounding villages. The surgery is a Dispensing Practice which means that prescriptions can be collected at the surgery and repeat medications can be dispensed on the premises between 8.00am and 6.30pm to eligible patients (living more than 1.6km from any pharmacy).
The practice was originally situated in a room at the rear of Dr Patrick Crawshaw's home in Dippenhall Street. In 1987 Dr Adrian Williams took over the practice from Dr Ann Drew, and we moved into our purpose-built premises in January 2004. Dr Williams retired in 2014, Dr Sarah Stedman in 2017 and Dr Bird in 2019.
(Site updated 24/11/2020)