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Patient News

16 Feb, 2024
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Pharmacy First

Visit your local pharmacy for help with seven minor conditions which used to require a GP appointment.

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Ask your local pharmacist for help through the Pharmacy First service or

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Find the service at a pharmacy near you: https://bit.ly/3vPV09F

Visit your local pharmacy for help with seven minor conditions which used to require a GP appointment.

🗨️

Ask your local pharmacist for help through the Pharmacy First service or

🔍

Find the service at a pharmacy near you: https://bit.ly/3vPV09F

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Urgent Care Centre

If you have a minor injury or health concern A&E is not the place for you. The Minor Injury Unit at Brants Bridge, Bracknell, RG12 9RT is, and you’ll be seen more quickly. Parking is free.
Alternatively, search for your nearest urgent care centre or minor injury unit https://orlo.uk/2lS5l

If you have a minor injury or health concern A&E is not the place for you. The Minor Injury Unit at Brants Bridge, Bracknell, RG12 9RT is, and you’ll be seen more quickly. Parking is free.
Alternatively, search for your nearest urgent care centre or minor injury unit https://orlo.uk/2lS5l

News Christmas and New Year 2023
Welcome to the new website

Welcome to Crondall New Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes and vaccine news and latest news.

Welcome to Crondall New Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes and vaccine news and latest news.

4 Aug, 2023
How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

18 Aug, 2023
Childhood Illness

Before calling regarding a childhood illness, please view the Frimley Healthier Together website https://frimley-healthiertogether.nhs.uk/parentscarers You can also download the app. The website is useful for all illness and has links to other services. Thank you in advance for your consideration over this busy time.

Before calling regarding a childhood illness, please view the Frimley Healthier Together website https://frimley-healthiertogether.nhs.uk/parentscarers You can also download the app. The website is useful for all illness and has links to other services. Thank you in advance for your consideration over this busy time.

Hospital waiting time information

www.myplannedcare.nhs.uk/seast/frimley/ 

Please select the specialty you have been referred to or are under the care of, from the list. 
GP practices do not have access to waiting time information, nor can they bring forward appointments. If you have any concerns or questions please use the contact details on your hospital letter, or call the hospital PALS line.

www.myplannedcare.nhs.uk/seast/frimley/ 

Please select the specialty you have been referred to or are under the care of, from the list. 
GP practices do not have access to waiting time information, nor can they bring forward appointments. If you have any concerns or questions please use the contact details on your hospital letter, or call the hospital PALS line.

Orthopaedic Specialists in the Practice

A service which started in 2017. We are delighted to have a new member of staff, from Premier Physio Group and employed through the Fleet Network, specifically seeing patients with orthopaedic issues. Please tell the receptionist if you have an orthopaedic (bone or muscular) problem, and they will book you in directly so your treatment can begin straight away. This is not a physiotherapist but they can refer you on to physio, outpatients, or for an x-ray or injection if needed.

A service which started in 2017. We are delighted to have a new member of staff, from Premier Physio Group and employed through the Fleet Network, specifically seeing patients with orthopaedic issues. Please tell the receptionist if you have an orthopaedic (bone or muscular) problem, and they will book you in directly so your treatment can begin straight away. This is not a physiotherapist but they can refer you on to physio, outpatients, or for an x-ray or injection if needed.

Fleet Paramedic Service

The Fleet practices now share a home visiting service, with two paramedics able to attend house calls, with the idea being that they can get to you much quicker than one of our GPs can. Your doctor will assess a house call request and if deemed appropriate, they will ask the paramedic to attend. They work collaboratively with the team here and report back after each visit. Feedback so far is excellent.

How does the NHS in England work? Video from The Kings Fund 

Neighbourcare - telephone number changed from 1st June 2017 to 07804-979658

The Fleet practices now share a home visiting service, with two paramedics able to attend house calls, with the idea being that they can get to you much quicker than one of our GPs can. Your doctor will assess a house call request and if deemed appropriate, they will ask the paramedic to attend. They work collaboratively with the team here and report back after each visit. Feedback so far is excellent.

How does the NHS in England work? Video from The Kings Fund 

Neighbourcare - telephone number changed from 1st June 2017 to 07804-979658

Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
 

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
 

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

New Urgent Care Centre - Aldershot Centre for Health